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Trust in mechanic 'most important'

20 Jan 2012

Trust defines the choice made by almost half of motorists when they want a mechanic to fix their vehicle, according to Kwik Fit.

Faith in professional ability outweighs considerations of cost and convenience, the company claims, as it issued the results its own survey.

Those seeking learner driver insurance and who are new to the motoring game may want to take note.

It said 45% of drivers will return to the same garage again and again because they trust that the work will be done properly. Only a quarter base their choice on price and a fifth are dictated by convenience, Kwik Fit said.

About three-quarters would rather stay with the one garage and one in three would not ever use another.

Most motorists (74%) believe it takes as many as three good experiences at a mechanics to entrench their loyalty, while 3% insist on at least seven successful visits, according to Kwik Fit.

However, one in 12 would check out a new company to get their vehicle MoT'd or serviced.

Kwik Fit's Roger Griggs said: "It's encouraging to see that even in times of financial hardship, motorists are not abandoning their loyalty to a decent garage."

Copyright Press Association 2012

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